Refund policy

This store is operated by SMAJ PERFUMES (proprietor: Abdunnasar Machincherythoombil), GSTIN 32CQFPM0306L1Z4, Malappuram, Kerala, India. Brand: SHAMS.

Opened or used products. Bakhoor is a consumable product. Opened or used products cannot be returned or refunded.

Damaged, leaking, broken or wrong items. If your order arrives damaged, the burner is broken, or an item is wrong or missing, message us on WhatsApp or email within 48 hours of delivery with your order number and a photo or unboxing video. We will send a free replacement or give a full refund for the affected item.

Change of mind. We do not accept returns or give refunds for change of mind or scent preference. If a scent is not right for you, tell us within 7 days of delivery and we will send you a code for Rs. 150 off a different scent (one code per order; cannot be combined with other offers).

Prepaid orders not delivered. If a prepaid order cannot be delivered and is returned to us by the courier, we refund the full amount once the return is confirmed.

Cash on delivery refusals. Cash on delivery orders refused at delivery are not eligible for a refund, and the phone number may be limited to prepaid orders in future.

Refund timing. Approved refunds are processed within 5-7 working days. Prepaid orders are refunded to the original payment method; cash on delivery orders are refunded by UPI or bank transfer.

Contact. smajperfumes2026@gmail.com, +91 8374272015.